In most cases, there will be a password reset link that you can use to reset your Roblox password. In the response email, Roblox will give you instructions on how you can get back your account.

Remove Off-site Downloads or Browser Extensions You will need to get rid of any malware before recovering your account. Make sure to check your email after 24 hours for a response from Roblox. Lets look at some steps to take for getting your account back on track. Roblox will typically respond to you in 24 hours via the email address that you’ve provided.

Once you’ve completed the form, click on “Submit” to submit it.Īfter you’ve submitted the form, you need to wait for Roblox to respond to you. I can’t log in because the hacker changed my login information. Here’s an example of a description, “Hi Roblox, my account has recently been hacked. Lastly, you need to describe that your Roblox account is hacked in the “Description of issue” field. Thirdly, you need to select “Account Hacked” as the sub-category. Run a full virus scan on your computer to remove harmful files and programs. If you've accidentally downloaded something from a bad site, this could allow your account to be compromised again.

You will need to get rid of any malware before recovering your account. Since your Roblox account is hacked, select the “Account Hacked or Can’t Log in” option. Remove Off-site Downloads or Browser Extensions. Secondly, select the help category in the “Type of help category” dropdown box. This includes your device, the type of help category, and the description of the issue.įirstly, select your device in the “What device are you having the problem on?” dropdown box.įor example, if you’re playing Roblox on a PC, select the “PC” option. After you’ve provided your contact information, you need to provide the details of the issue.

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